osta Farms was founded in 1961 by Jose Costa, Sr. — well before computers and the internet changed marketing strategies. When Costa started the business, he built his brand by investing in print advertising, face time at trade shows, other traditional methods and — of course, growing high-quality plants.

Fast-forward almost six decades: Costa is at the forefront of modern marketing in the horticulture space while still utilizing tried-and-true methods. Over the past several years, the company invested heavily in creating a digital identity via a comprehensive website, an email newsletter and a robust social media presence, among other tools. It’s also a much larger company, expanding from the initial 30 acres Costa purchased in the 60's to 5,200 acres of covered growing space that it has now, plus facilities in China and the Dominican Republic.

Costa Farms still does traditional marketing — but on many platforms instead of just one.

"It's about interacting and providing as much feedback from the end consumer that we don't necessarily get to have that face-to-face interaction with,” says Melissa Martinez, Costa’s digital and public relations manager.

The importance of educating the consumer

According to Martinez, her job is hard to distill down to a single responsibility.

"I oversee all consumer communication, so everything from the emails we get to social media, the website and marketing campaigns, and working directly with our retail partners,” she says. “It's hard to wrap a job description around it just because it's always evolving.”

A key part of Costa’s communication efforts is its broader education strategy. On its website, there’s a plant-finder database where customers can find the right plant for their apartment, information about giving a plant, or finding out how to care for a new plant they were given. The database allows users to look for plants based on five different categories — plant type, lighting, plant perks, color and personality — or simply search alphabetically.

Another part of the education effort is Costa’s in-house plant hunter Mike Rimland, Costa Farm's vice president of research and development and Global Ambassador. Rimland has been seeking new varieties around the world since the 1980s. Recently, Martinez hosted a live Q&A on the company's Instagram page during which Rimland answered participants' questions and promoted the company's new Trending Tropicals that he helped develop. The video now lives as permanent content on the company's page, along with plant care tips, new plant varieties and other content exclusive to the account.

“A lot of people don’t know our team in the digital space,” Martinez says. “We want to introduce Rimland and other people in our company to our audience.”

Engagement above all and how to get started

Martinez notes that her job description has even changed in the roughly two years since she started at Costa Farms as the online community around certain plants — notably houseplants — has grown rapidly in that time.

“Two years isn’t even all that long in terms of an online community, but we know that digital shifts so fast,” she says. “It's been the growth of the houseplant community [that's boomed]. It was around 2017 when we saw the trends and people really started sharing their houseplants on Instagram. But, really, over the past two years, there's been an entire community built around it. There are people who are building businesses and who are educating each other." Martinez says that in her previous jobs, in the beauty and fashion industries, she had seen and worked with influencers in those spaces that set a template for other communities to build off.

“This allows us to promote our products directly to the consumer,” Martinez says. “We have products in the pipeline, we have brands we’ve built up over the last decade. As we continue to grow the business, we can grow with [the end consumer] and continue to engage with them and provide support and show them who we are. You aren’t just buying the physical item anymore — you’re buying the why and the effort that goes behind it.”

For companies considering launching their own digital marketing efforts, Martinez says the key is to start out by listening to the consumer first and figuring out what they want and need. On the platforms the company is primarily on — Instagram, Facebook and Pinterest — the content posted is customized to what the audience is asking for over time.

“We want to understand them and provide feedback,” she says. “But it’s also about understanding the platform. The way we interact on Instagram is not the same way we interact on Facebook and it’s not the same way we interact on Pinterest.”

She adds that having an aesthetically-pleasing, functional website is key too, as it is a way to tell a company’s story and house any information that the company would want to share. While she notes that Costa’s Plant Finder tool is a key part of its web success, it’s not the only reason the site exists or is successful. Ultimately, the firm is still a grower as much as it is a plant brand.

"At the end of the day, it's about making something that is community focused, especially with something like gardening where it's about helping each other and growing together, literally,” Martinez says.

The Shipley brothers grew up working in their father’s greenhouse in Nova Scotia, Canada, where he grew tropical houseplants for interior plantscaping. Nick, the middle son, remembers mixing soil as a child — getting paid 50 cents per bag and coming home covered in peat moss.

But then, in 1989, Leslie “Les” Shipley retired from the plant business. He moved his family to Victoria, on Vancouver Island in British Columbia, where the boys attended school.

“I wasn’t even thinking about a career in horticulture,” says Nick, who pursued a business degree. “I never thought we’d get into the horticulture industry again until my father started to get bored of retirement and started doing landscaping jobs on the side.”

At the end of his third year of college, Nick got a phone call from his father that instantly changed his career path. The Shipleys’ next-door neighbor asked Les to landscape a sustainable neighborhood he was developing in Tucson called the Community of Civano.

“He came to us and said, ‘Boys, I have a business proposition: I want to start a landscape business in Tucson,’” Nick says. “His proposition was that he would front the money from his retirement savings, and he would give us three brothers each 25% of the company, making all four of us equal partners.”

Nick jumped on board — as did his younger brother, Alex, and his older brother, Chris. The Shipleys moved to Tucson in 1997, and Civano Growers was born.

Since then, the Shipley family has built Civano into a major commercial greenhouse and nursery that supplies landscapers and independent garden centers throughout the Southwest, specializing in desert-adaptive plants that thrive in harsh conditions.

From salvage to savvy landscaping

Civano Growers began as a tree salvage operation — transplanting desert mesquites, palo verdes and ironwood trees to make room for new construction, and then replanting finished developments. The business soon expanded into other landscaping services as the family began selling trees to upscale communities and resorts in Scottsdale and Phoenix.

“We saw a big opportunity to expand the business,” Nick says. “We focused on slowly growing the company.”

In 1999, the family opened Civano Nursery, a retail garden center, at the entrance to the Civano community. Nick oversaw the growing operation, but with less than 5 acres available, he quickly outgrew the space. So, in 2002, Civano Growers moved out of the retail location and onto a 100-acre property about 20 miles away, where they grow on 80 acres.

Today, Nick manages production as chief operations officer of Civano Growers, while his brothers handle sales. Chief Sales Officer Alex manages the wholesale division, focusing on “black pot” sales to landscapers, while Chris heads up the retail division as regional sales manager, focusing on selling plants to independent garden centers throughout the southwest. He is also the president of Civano Nursery, where his wife, Melanie, serves as general manager.

“In companies that have a lot of family members, there might be resentment if one family member isn’t pulling their weight, but with us, there’s none of that,” Nick says. “Everybody’s doing their fair share.”

Even Les, who turns 80 this year, is still involved as construction manager. He’s responsible for greenhouse facilities, as well as the 10-acre compost yard where the company recycles green waste material — including tree trimmings from Tucson’s electric company and yard scraps from local landscapers.

Nick credits his family’s strong working relationship to the structure of their business, since all four of them share ownership in both companies.

“Being equal partners has really helped,” he says. “We don’t fight or have huge disagreements because we each have our own path within the company.”

To keep these different areas of the business in alignment, the Shipleys stay in constant communication.

“Every single day, Monday through Friday, [the four of us] have a lunch meeting where we discuss what we did that day and our goals for the week,” Alex says. “We’ll share anything that’s on our minds, good or bad. Our discussions are sometimes heated, but by the end of the meeting, we’re all on the same page. If one of us is extremely passionate about something, we’ll go along with it.”

Adapting to a new landscape

The sprawling desert landscape of Tucson looks nothing like the lush, wet climate that the Shipleys left behind in British Columbia. But the men quickly adjusted to the extreme southwest conditions — honing a specialization in desert adaptive plant material “that can take high heat, low humidity and a decent freeze,” Nick says.

Through the years, Civano Growers introduced a palette of patented plants bred specifically for low- to mid-elevation desert landscapes — including the Leslie Roy Mesquite, named for their father, the Sweet Katie Burgundy Desert Willow, named for Nick’s wife, and the Doris D Willow Acacia, named for their mom.

As the company’s plant inventory increased, Civano expanded beyond Tucson to serve a six-state footprint throughout the southwest — spanning southern California to Nevada, Utah, New Mexico, Texas and Arizona.

“Our philosophy for the last 20 years was trying to grow everything for everyone,” Alex says. “We’d ask customers what they wanted and grow it for them so no one had to go to Phoenix or California.”

While that approach helped the company increase market share throughout the Southwest, it eventually caused inventory issues.

“There’s always pressure to grow a new plant because a landscaper or retailer asked us to do it,” Nick says. “But we can’t just keep adding product. I’ve found over the years that if you grow too many SKUs, then you never get great at growing any particular plant. Our product line was getting too large and too diverse, so a few years ago we all agreed to start slashing SKUs.”

Slashing SKUs

Reducing Civano’s plant inventory was tougher than Nick expected. “As a grower, you get attached to certain plants,” he says. “But at the end of the day, we’re entrepreneurs first and growers second. It’s not necessarily our job to push plants on people; we need to be entrepreneurs and ask ‘Do people really want this plant?’”

Guided by that question, the Shipleys worked together to tackle their overgrown inventory — blending insights from both sales and production.

“We’re constantly watching our numbers and looking at [sales] trends,” Alex says. “Just because we sold 10,000 of this plant last year doesn’t mean we’re going to sell 10,000 this year, so we try to look at two or three years of numbers so we can see the trend going up or down. The items that we sell a lot less of, we stopped growing.”

However, sales statistics are only one side of the equation. Nick’s production perspective was equally valuable in determining which plants offered the best margins.

One of the ways we retain folks is by improving their skill set. As they obtain more skills and more knowledge, they get pride in themselves, and they also get a wage increase.”

“Obviously, we need to able to sell it, but it also has to be fairly easy to grow,” he says. “Is it prone to pests and diseases? Does it require a lot of maintenance? Do we have to take up valuable greenhouse space to protect this plant from freezing? It might be a popular plant, but if it’s difficult to grow, then we have to consider that.”

Finishing time was another important factor in selecting which SKUs to keep and which to cut. While Civano Growers can turn around two crops of leucophyllum per year, for example, an agave plug takes two years to finish in a No. 5 container.

“Agaves are a big seller in the Southwest because they’re drought tolerant, but we’re not able to get the margins we want because it takes a lot longer to produce a finished product,” Nick says. “It’s taking up valuable growing space, and as it sits for that long, it tends to get weed prone — and since agaves are sharp, they’re very difficult to hand-weed.”

As a result, the Shipleys cut crops like agave from production. Over the last few years, they’ve whittled their “black pot” landscape inventory from more than 400 SKUs down to about 80.

“You’ve got to keep simplifying your product line, just like In-N-Out Burger,” Alex says. “They have four things on their menu. We can’t have just four items, but we can pare it down. We don’t need to [grow] every single plant that people ask for.”

Although Civano stopped growing certain varieties, the Shipleys didn’t want to turn down customer requests. So, the company’s purchasing manager regularly visits nurseries across Phoenix to procure quality plant material to bolster Civano’s stock.

“If somebody really wants a 15-gallon Shoestring [Acacia], or something that we don’t grow anymore, we’ll bring those in [from other growers] so we’ll have it for our customers,” Alex says. “That leaves more room to grow more of our specialty items, so we can perfect those products even more.”

Slow and steady

Under the collaborative leadership of the Shipleys and their more than 100 employees, Civano continues to grow steadily. The company brings in almost $10 million in sales annually just in the wholesale division, Alex says.

“We’ve always experienced a manageable growth of 5% to 10% a year,” Alex says, noting that the only exception was during the 2009 recession. “We’ve never been interested in huge growth because if you have crazy growth one year, you never get caught up.”

Alex says part of the company’s success comes from being in the right place at the right time. Retiring baby boomers continue to flock to Arizona, promoting ongoing development that keeps Civano Growers consistently busy.

But the firm’s success also has a lot to do with the family’s modest approach to growth. Instead of taking out loans to bolster the business, they keep reinvesting in the company — regularly adding new greenhouses and other facilities to increase capacity without adding debt.

“A lot of people want the fast buck, but we’ve always been in it for the long haul,” Alex says. “We put our profits back into the company, so we’ve been able to grow without borrowing from the bank.”

With their sights set on long-term stability, the Shipley brothers would love to pass the family business down to the next generation. All three have school-age children, so it’s too early to predict their career trajectories. But for Alex, continuing the family tradition is a lifelong goal.

“We would love to have our children work in the company,” he says. “I always ask my daughter, who’s 6 years old, if she’s going to work for daddy. She says, ‘Only if I can have lunch with you every day,’ which would be my biggest dream.”

The author is a freelance writer and frequent contributor to Greenhouse Management magazine.

Riverview Flower Farms grows annuals and perennials exclusively for Home Depot at three different locations in the Tampa/St. Petersburg area. With seven acres of greenhouse space in Seffner, Florida, and 30 and 18 acres in Riverview and Wimauma, Florida, respectively, the business grows year-round to fulfill its orders for Home Depot, according to senior manager and head grower Gregg Meyer.

“The advantage of that is that when we produce, we don’t have to change labels or change anything else, and they take everything that we have,” Meyer says. He adds that, ultimately, every product comes through the Riverview location in some capacity and that the operations uses a belt system where everyone works in teams to correctly sort and organize plants. “It’s all done very quickly,” he says.

Meyer, who joined Riverview about five years ago, has had a long career in horticulture. Before starting his current position, he worked at Grower Direct Farms in Connecticut under Leonard Van Wingerden, moving on to become the operations manager at Costa Farms’ North Carolina location. He then moved on to work at Dan and Jerry’s Greenhouse in Minnesota. At these previous stops, he used various SePRO products, including plant growth regulators, to help combat insect pest and disease issues and has since successfully brought his methods to Riverview.

“We’ve taken a lot of the insect issues out of our growing space,” Meyer says. “It’s about taking these products that have worked over my 40 years in the space and bringing them and updating what we were doing here.”

Game-changing solutions

One product Meyer uses is Topflor, a PGR that he calls a “game changer.” The product can be used as an utilizing spray, drench and in pre-plant soak applications, according to SePRO's label. According to the label, it can be used in commercial nurseries, greenhousese and shadehouses.

“It does not delay the buds or the flowering of the plant, so we can use the other products first, but as the buds come up and we switch to the Topflor, it doesn’t delay anything,” he says, noting that this is vital for Riverview when it is working to meet shipping deadlines for Home Depot.

Another product Meyer has had success with is Obtego, a fungicide and plant symbiont. He says Riverview uses it to primarily prevent disease, but has also found that it has helped the operation’s succulents develop roots faster, speeding up the growing process by about two weeks on average.

“It has the benefits of rooting and now we’re dipping our succulents, sticking them and, on certain crops, drenching with Obtego,” Meyer says. “We use it once per crop cycle and always at the beginning of the cycle. [With] certain crops, like our succulents, we have petri dishes with the product in it and the workers will dip the bottom in and then place it into the tray. Other cuttings that come in unrooted, we stick them on the line and at the end of the day, or perhaps the very next morning, we’ll do a drench with Obtego.” He adds that the product is also more affordable than some of the other similar products available to growers.

“It’s all about the timing,” Meyer says. “We see roots in two weeks now coming down to the side of the plugs. The disease pressure is to a minimum. It’s everything we need.”

Handling chilli thrips

According to Meyer, one of the SePRO products Riverview uses and has had the most success with is Rycar. This product, according to SePRO’s website, works via “contact or ingestion to stop insects from feeding within two hours after application before starvation sets in during the next 48 hours.” At Riverview, it has been used for chilli thrips control, the main pest issue at the site. According to Meyer, chilli thrips are the most common issue for Riverview due to the business being near various vegetable farms in the Tampa/St. Petersburg area.

“It gives us a different mode of action than we’ve had before,” Meyer says. “And we rotate in between crops and have come to have a very small insect population.”

To apply it, Meyer says the growing team at Riverview mixes the products, loads it into their sprayers, and sets up three-person teams — all wearing personal protection equipment (PPE) — that spray the entire farm all at once. He says the procedure is done once a week with an insect growth regulator mixed in from time-to-time. That, Meyer says, has helped take the chilli thrips population down to a controllable level.

“Since I’ve been here and started using more of SePRO’s products, we have brought the pest population down to a very, very manageable level,” he says. “We used to have issues with mealybugs, which we don’t anymore, spider mites, which we don’t anymore and not as much [chilli] thrips anymore.”

To handle Riverview’s mealybug and spider-mite problem, Meyer says that spraying once a week in a similar fashion as spraying for chilli thrips did the trick.

When dealing with pests in the Florida heat, Meyer says, it’s important to get them under control and deal with any issues right away, particularly in the hottest parts of the summer. In the winter, he is sometimes able to skip a spraying during certain weeks, and he sometimes uses Hachi-Hachi SC, an insecticide, to provide broad spectrum coverage with the added benefit of mildew suppression.

“It gets really big if you let it get out of control,” he says. “You have to stay on top of it all the time just because of the weather.”